Reference

How We Handle Privacy on Jelly Casino

We collect account details, wallet transaction logs and device data to run your Jelly Casino experience. You control your information and can request access, corrections or deletion at any time.

Account data protectionWallet transaction logsCookie consent toolsDeletion requests honouredBangladesh player rights
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Jelly Casino How We Handle Privacy on Jelly Casino
DATA HANDLING

How We Secure and Store Your Information

We encrypt account passwords, wallet transaction logs and support chat history. We store data on servers that meet industry security standards and restrict access to staff who need it to process withdrawals or answer support tickets.

Encrypted storage

Your password is hashed before it reaches our database, and wallet transaction details travel over an SSL connection. We never store your bKash, Nagad or Rocket PIN or OTP codes.

Cookie controls

We use session cookies to keep you logged in and analytics cookies to track which games Bangladesh players open most. You can disable analytics cookies in your browser without losing access to your wallet or game history.

Account retention

Active accounts remain on our system with full transaction history. If you close your account, we delete your email and phone number within ninety days but keep transaction logs for audit records as required by local law.

Request process

To request a copy of your data, correct outdated details or delete your account, contact support via live chat or email. We verify your identity by checking your registered phone number or account email before processing the request.

POLICY CONTACT

Reach Us About Privacy Requests

If you want to see your data, correct something or delete your account, our support team handles every request. Live chat gets the fastest reply during Bangladesh daytime hours, and email works for detailed questions about data retention or cookie settings.

Live chat Open the chat bubble on any page and tell the agent you have a privacy question. They will pull your account details or forward your deletion request to the data team within minutes.
Email support Send your request to the support email address listed in the account settings page. Include your registered phone number so we can verify your identity before sharing or deleting account data.
Account settings page Log in and go to account settings to manage marketing preferences and cookie consent. You can opt out of promotional messages and disable analytics cookies without closing your account.

Common Privacy Questions

We collect your email, phone number, date of birth to verify age eligibility, and your chosen currency. When you deposit via bKash, Nagad or Rocket, we log the transaction amount, timestamp and wallet reference.

Yes. Contact support by live chat or email and ask for a data export. We will verify your identity and send a file containing your account details, wallet history and game session logs within a few business days.

Log in, open live chat or send an email to support requesting account deletion. We will confirm your identity, close the account and delete your email and phone number within ninety days. Transaction logs remain for audit purposes.

We share transaction details with payment providers like bKash, Nagad and Rocket to process deposits and withdrawals. We do not sell your data to advertisers or data brokers. Game providers see session logs but not your wallet balance.

We use session cookies to keep you logged in and analytics cookies to understand which games are popular. You can disable analytics cookies in your browser settings without affecting your ability to play or withdraw funds.

If your account stays inactive for an extended period, we keep your transaction history for audit purposes but delete marketing preferences within ninety days. Contact support if you want to close the account immediately rather than leave it dormant.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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